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1。本站接到订单后,对订单上所列各项仔细核对,核查其中包括供联络电话、送货日期、订购数量等项目是否
清楚,然后分发备货。
2。如果本站对订单有任何疑问,本站服务员将以SMS/WHATSAPP/WECHAT/LINE联络顾客。
3。在送货前,本站也会以手机信息或WHATSAPP/WECHAT/LINE给与告知。
清楚,然后分发备货。
2。如果本站对订单有任何疑问,本站服务员将以SMS/WHATSAPP/WECHAT/LINE联络顾客。
3。在送货前,本站也会以手机信息或WHATSAPP/WECHAT/LINE给与告知。
欢迎您的惠顾,您可以24小时在线提交订单
订单生效:
一般情况,订单提交后,我们客服会和订货人确认订单信息,双方核实后并达成付款条款,确认先付款的客户付款成功后订单即宣告生效(不得超出3天预定期),确认后订单即可生效。
一般情况,订单提交后,我们客服会和订货人确认订单信息,双方核实后并达成付款条款,确认先付款的客户付款成功后订单即宣告生效(不得超出3天预定期),确认后订单即可生效。
Q1:訂購蛋糕需要幾天前預訂?要付訂金嗎?
A1: 至少要三或四天前預訂,訂金須全額付清。因為我們生產的蛋糕每一個都是客戶【量身訂做】的,为了保证蛋糕的新鲜和美味,我们都是在接到您的订单之后才开始生产的,所以必須訂金全部付清後,才會安排時間制作。(請參考左列的訂購注意事項)
Q2:我訂購的蛋糕 跟網站的蛋糕相片,會一模一樣嗎?
A2:無法完全一模一樣,但是會很接近。因為造型蛋糕為手工製作,會因為師傅、裝飾、或是季節性的水果而略有差異。
但我们保证蛋糕的形状、材料、新鲜程度与说明一致。
但我们保证蛋糕的形状、材料、新鲜程度与说明一致。
Q3:可以SMS/WHATSAPP/WECHAT/LINE訂購嗎?
A3:可以。但需要三或四天前訂購,並且訂金必須全額付清。(請參考訂購注意事項)
Q4:如何付款?
A4:有匯款及ATM轉帳二種。建議您採用ATM轉帳,可以節省您的時間,您汇款后需要及时通知我们的,告诉我们汇款时间、金额,我们就可以通过网上银行查询到您的汇款明细的,收到款后本站會在最短的時間內通知您,是否收到您的訂金。(請參考左列的訂購注意事項)
Q5:我可以在蛋糕上面加字嗎?
A5:可以。英文和中文字10个以内。
Q6:我可以取消訂單嗎?
A6:可以,如要取消訂單,請您能在出貨前二天來電通知我們。但是如果太晚通知,則蛋糕已經开始生產,就無法取消訂單了。因天災或意外人為不可抗力之因素,而造成無法按時送達,將通知客戶延後或取消訂單。若到送货日的订单,恕不再接受订单之取消与更改。 订单取消(非送货日的订单取消)手续费:须支付订单总金额的10%作为银行退款手续费及人工费。如送货日(非重大节日及确认货尚未送出)欲取消订单,需支付订单总金额的100%作为订单处理及材料费用。
我们只负责一次配送,由此情况造成的重复配送损耗费用,我们将不承担责任:
# 按照与收货人预约的时间地点配送到时,但收货人却没有出现;
# 按照送货时间,收货人没有出现在顾客指定的送货地址,而且没有其他人在该处代收货物;
#不可抗力,例如:自然灾害、交通戒严等;
# 按照与收货人预约的时间地点配送到时,但收货人却没有出现;
# 按照送货时间,收货人没有出现在顾客指定的送货地址,而且没有其他人在该处代收货物;
#不可抗力,例如:自然灾害、交通戒严等;
Q7:配送蛋糕,需要運費嗎?
A7:需要,本站只提供于芙蓉新城SEREMBAN 2区面交,配送其它区域,運費是外加的。需先确认是否能否配送。运费另议,请咨询我们的客服。我们承诺绝不多加收订货人的运费,只按配送员要求的实际收取,但是路费也不能仅仅按照单方的判断确认,双方协商确认后,订单方可生效。如需在非正常配送时间的请提前与我们联系,我们尽量为您安排。
Q8:請問有貨到付款嗎?
A8:沒有,需先付款后配送,还请您支持和谅解。因為每位客戶訂購的蛋糕款式都不同,本站若採用「貨到付款」容易發生送貨時,找不到收貨人的情況,而蛋糕最後也必須丟棄,無法賣給其他人,故本站無貨到付款。
Q9:蛋糕的保存期限是多久?
A9:在維持冷藏的方式下,保存期限為三天。所有商品均為新鮮食材,手工製作;如未食用完畢,請務必冷藏,可保鮮2~3天。
What is the miminum order?
The minimum order must be 2 kg or above.
For Add-on Items, the minimum quantity is 30 pcs. Must order with Jelly cake so can deliver together.
How to place an order?
SMS/Whatsapp/Wechat/Line us at 010 – 760 1233 to discuss your requirements, ideas, event, etc.
We'll be happy to talk through your ideas and pinpoint the perfect design for you.
How do I choose the design?
Alternatively, you could seek inspiration from the designs on our website.
Prices vary according to cake size, shape, type of cake base and complexity of the design.
The more intricate the design, the more time, care and attention we will devote to it, to ensure it turns out right – which means it will attract an additional price charge. If you have a set budget, let us know in advance and we will try to show you options to fit your budget.
How many days can I keep the jelly cake and how to store them?
Jelly cakes is freshly made upon customer order so can keep in fridge for 3 days.
Do you put any preservative?
No. We only use original charcoal boil pandan water.
What type of colors do you use for your jelly cake and are they safe?
We are using American Icing colour which is safe to consume.
Are your jelly cake Halal?
Yes, we do not use Gelatin for the jelly cakes.
If I need to take the jelly cake to outstation will the jelly cake melt?
You can take the jelly cake outstation if you place the jelly cake in your car for 4 hours, this should not be a problem.
The minimum order must be 2 kg or above.
For Add-on Items, the minimum quantity is 30 pcs. Must order with Jelly cake so can deliver together.
How to place an order?
SMS/Whatsapp/Wechat/Line us at 010 – 760 1233 to discuss your requirements, ideas, event, etc.
We'll be happy to talk through your ideas and pinpoint the perfect design for you.
How do I choose the design?
Alternatively, you could seek inspiration from the designs on our website.
Prices vary according to cake size, shape, type of cake base and complexity of the design.
The more intricate the design, the more time, care and attention we will devote to it, to ensure it turns out right – which means it will attract an additional price charge. If you have a set budget, let us know in advance and we will try to show you options to fit your budget.
How many days can I keep the jelly cake and how to store them?
Jelly cakes is freshly made upon customer order so can keep in fridge for 3 days.
Do you put any preservative?
No. We only use original charcoal boil pandan water.
What type of colors do you use for your jelly cake and are they safe?
We are using American Icing colour which is safe to consume.
Are your jelly cake Halal?
Yes, we do not use Gelatin for the jelly cakes.
If I need to take the jelly cake to outstation will the jelly cake melt?
You can take the jelly cake outstation if you place the jelly cake in your car for 4 hours, this should not be a problem.
Booking lead time for delivery
- minimum of three (3) or four (4) days for normal orders, excluding the day of order.
Special Notes
- For road safety of our drivers and all road users, delivery time could be affected due to weather or traffic conditions and/or unforeseen situations. We shall not be liable or responsible for any late delivery or failure to deliver due to circumstances beyond control.
- Refusal to accept item/s by the recipient will still be considered as delivered and no refund will be made.
- Cakes must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery. We are reserves the right not to entertain any further complaints thereafter due to the perishable nature of our products.
- In the event that there is no recipient or no one at pick-up point to receive the cakes, the delivery will still be considered as delivered and no refund will be made.
- Products purchased are for personal use only. The products cannot be resold and cannot be given to other bakery shop.
- Fresh fruits are seasonal in terms of availability. Sweetness and taste cannot be assured.
- Complimentary candles will be provided for every cake order when requested by customers. Please indicate the correct number of big and small candles required. We will process the order according to Sender’s request.
Cake design
Cancellation or Amendments
- minimum of three (3) or four (4) days for normal orders, excluding the day of order.
Special Notes
- For road safety of our drivers and all road users, delivery time could be affected due to weather or traffic conditions and/or unforeseen situations. We shall not be liable or responsible for any late delivery or failure to deliver due to circumstances beyond control.
- Refusal to accept item/s by the recipient will still be considered as delivered and no refund will be made.
- Cakes must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery. We are reserves the right not to entertain any further complaints thereafter due to the perishable nature of our products.
- In the event that there is no recipient or no one at pick-up point to receive the cakes, the delivery will still be considered as delivered and no refund will be made.
- Products purchased are for personal use only. The products cannot be resold and cannot be given to other bakery shop.
- Fresh fruits are seasonal in terms of availability. Sweetness and taste cannot be assured.
- Complimentary candles will be provided for every cake order when requested by customers. Please indicate the correct number of big and small candles required. We will process the order according to Sender’s request.
Cake design
- There may be slight variations to the design and/or color of the cakes as images shown on our website are for illustration purposes only.
- Cake deco are subject to availability and size of cake deco cannot correspond with the varying cake sizes.
Cancellation or Amendments
- No refund once payment had been made. No cancellation once orders are confirmed.
- No cancellation or amendments are allowed 24 hours before delivery date.
- Cancellation 2 days before the delivery/collection date are not refundable
- No amendments are allowed 2 days before the delivery/collection date
All of JellyCake’s cakes are made to order with the price varying according to the size required and complexity of design.
We have a minimum order 2kg which value of RM90.
*Average portions based upon a 1″ x 1″ sponge slice.
For a detailed quotation, please complete the contact form or contact us using the details below.